Return shipment

How to advise? Please send a message to frank@matthys-wines.be with order reference number and date of ordering We will contact you asap.

How do I pack the return order and where do I send? Please use the original packaging. Ship to: Matthys Wijnimport – Gistelsesteenweg 228 in B-8200 BRUGGE Shipping cost is at the expense of the sender.

Which are the conditions to return the order? You can advise your wish to return within two weeks after receiving the order. In order to receive the refund, it is essential that the order is returned in its original state. If the parcel was partially or entirely damaged upon reception, please contact us and we will find an appropriate solution.

In what time frame will I be reimbursed? Upon reception of the parcel, we will transfer the amount within three working days. Please mention you IBAN account number.