Frequently asked questions

1. Shipment cost

Shipping cost will be calculated and depends on the weight of the parcel. It will be indicated when you order online.

Check the following link for more information about the shipping costs: Delivery

2. Terms of delivery

In case of delivery by matthys-wines.be: by appointment (phone or e-mail). In case of shipment via bpost.be: 24h to 72h.

3. Terms of payment

In case of collection at the wine shop in Bruges: cash payment or bank cards. In case of home delivery: online payment module.

4. Return

Check the following link: Return

5. Right of revocation

Return If you exercise the right of withdrawal, you must return the goods received as soon as possible and no later than 14 days after informing the seller of your decision to abandon the purchase.

You will pay the cost of returning the goods, unless the seller has agreed to take them over or the seller has not informed you prior to the conclusion of the contract that such costs are to be borne by you.

Refund The seller must refund any payments received including delivery costs within 14 days of being informed of your decision to withdraw from the purchase.